FAQs
General Information
Orders & Shipping
1. How long does order processing take?
All Nigeria orders are processed within 1–3 business days.
2. How long does shipping take in Nigeria?
Once processed, delivery takes 3–7 business days, depending on the logistics service used.
3. Can I cancel or change my order?
Yes! Orders can be canceled or modified within 24 hours of placement. Contact us immediately at support.ng@digitilehub.com.
4. Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number by email to follow your package.
Order Issues
5. My order hasn’t arrived. What should I do?
If your order hasn’t arrived within the estimated timeframe:
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Check your tracking information
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Confirm your delivery address
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Contact us at support.ng@digitilehub.com if you still haven’t received it.
6. My order says “delivered” but I didn’t get it.
Please contact the logistics service used for your delivery. If unresolved, email us at support.ng@digitilehub.com so we can assist further.
Returns & Exchanges
7. What is your return policy?
We accept returns within 7 days of delivery for items that are unused, undamaged, and in original packaging. Return shipping is the customer’s responsibility unless the item is defective or incorrect.
8. How do I start a return or exchange?
Contact us at support.ng@digitilehub.com with your order number and details. Once approved, you’ll receive return instructions.
9. Do you offer refunds?
Yes. Refunds are issued once we receive and inspect the returned item. Please allow 7–10 business days for processing.
10. What if my product is damaged during shipping?
Email us with photos of the damage and your order number. We’ll arrange a replacement or refund.
Customer Support
11. How can I contact support?
Reach us anytime at support.ng@digitilehub.com. We aim to respond within 24–48 hours.
12. How can I stay updated on new launches and promotions?
Follow us on social media and sign up for our newsletter to get exclusive offers, updates, and early access to new releases.