Shipping Info

Shipping Information

At Digitile Hub, we’re committed to getting your orders delivered quickly, reliably, and affordably across Nigeria and other African countries. Here’s everything you need to know about our shipping process within the region:

Shipping Rates & Delivery Time

• Nigeria & Ghana Orders: Estimated Delivery: 3–7 business days, depending on the logistics service used (primary Logistics Partner: GIGL (God is Good Logistics)

Other African Countries (e.g., Kenya, South Africa, etc.)

Estimated Delivery: 5–14 business days, depending on the country and logistics partner.

We primarily use reliable regional couriers and DHL Express for cross-border African deliveries.

Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship to:

• All 36 Nigerian states + FCT 

• Neighboring African countries, including:

  Ghana, and more to come.

Tracking Your Order

Once your order is dispatched, you’ll receive a tracking number via email. You can:

• Track your order in real-time using the GIGL app for orders placed in Nigeria and Ghana

• For orders placed outside these two countries, visit our Order Tracking Page for live delivery updates

Shipping Issues & Delays

• Incorrect Address: Please confirm your shipping details before checkout. We are not liable for deliveries to incorrect addresses.

• Lost or Stolen Packages: If marked delivered, but not received, please contact the carrier. Digitile Hub is not responsible for items after delivery confirmation.

• Possible Delays: External factors like bad weather or customs clearance may occasionally cause delivery delays. We appreciate your patience.

Returns & Exchanges

We offer returns and exchanges within 7 days of delivery.

Items must be unused, in original packaging, and returned with proof of purchase.

To initiate a return:

• Log into your account

• Visit the Returns & Exchanges page

• Or email us at support.ng@digitilehub.com

Questions?

We’re here to help!

Contact our support team:

📧 support.ng@digitilehub.com